Refund Policy
Refund Policy
Your satisfaction is important to us
Return & Refund Policy
Thank you for shopping with Senviq Store. We always try to provide the best quality products and service to our customers.
Eligibility for Return
- Products can be returned within 3 days after delivery.
- The product must be unused and in original condition.
- Damaged or wrong products are eligible for replacement or refund.
- Products without original packaging may not be accepted.
Non-Refundable Items
- Used or damaged products by customer.
- Products purchased during special discount or clearance sale.
- Personal care or customized items.
Refund Process
Once we receive and inspect your returned product, we will notify you regarding the approval or rejection of your refund.
Important:
Please record an unboxing video while opening your parcel.
Without unboxing proof, refund or replacement requests may not be accepted.
Exchange Policy
If you receive a damaged, defective, or incorrect product, we will gladly exchange it without additional charge.